:root{--bg:#f1f5f9;--surface:#fff;--surface-2:#f8fafc;--surface-3:#f1f5f9;--border:#e2e8f0;--border-strong:#cbd5e1;--text:#0f172a;--text-muted:#64748b;--text-faint:#94a3b8;--brand:#3b4582;--brand-soft:#eef2ff;--accent:#6366f1;--success:#16a34a;--success-soft:#dcfce7;--warning:#ca8a04;--warning-soft:#fef9c3;--orange:#ea580c;--orange-soft:#ffedd5;--danger:#dc2626;--danger-soft:#fee2e2;--info:#0891b2;--shadow-sm:0 1px 2px #0f172a0f;--shadow:0 1px 3px #0f172a14, 0 1px 2px #0f172a0a;--shadow-lg:0 10px 30px #0f172a1a;--radius:10px;--radius-sm:7px;--sidebar-w:232px}[data-theme=dark]{--bg:#0b0f19;--surface:#131926;--surface-2:#1a2233;--surface-3:#222c40;--border:#26314a;--border-strong:#36435f;--text:#e8edf6;--text-muted:#94a3b8;--text-faint:#64748b;--brand:#a5b4fc;--brand-soft:#1e2540;--accent:#818cf8;--success:#34d399;--success-soft:#0f2e21;--warning:#fbbf24;--warning-soft:#33280a;--orange:#fb923c;--orange-soft:#34200c;--danger:#f87171;--danger-soft:#34161a;--info:#22d3ee;--shadow-sm:0 1px 2px #0000004d;--shadow:0 1px 3px #0006;--shadow-lg:0 10px 30px #00000080}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,sans-serif;font-size:14px}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}.tabular{font-variant-numeric:tabular-nums}.app-shell{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-w);flex:0 0 var(--sidebar-w);background:var(--surface);border-right:1px solid var(--border);flex-direction:column;gap:4px;height:100vh;padding:18px 12px;display:flex;position:sticky;top:0;overflow-y:auto}.sidebar-brand{letter-spacing:-.01em;align-items:center;gap:9px;padding:4px 10px 18px;font-size:14px;font-weight:650;display:flex}.sidebar-brand small{color:var(--text-faint);font-size:11px;font-weight:400;display:block}.nav-item{border-radius:var(--radius-sm);color:var(--text-muted);align-items:center;gap:10px;padding:9px 11px;font-weight:500;transition:background .12s,color .12s;display:flex}.nav-item:hover{background:var(--surface-2);color:var(--text);text-decoration:none}.nav-item.active{background:var(--brand-soft);color:var(--brand)}.nav-item .nav-count{background:var(--danger);color:#fff;border-radius:999px;margin-left:auto;padding:1px 7px;font-size:11px;font-weight:600}.main{flex-direction:column;flex:1;min-width:0;display:flex}.topbar{background:var(--surface);border-bottom:1px solid var(--border);z-index:20;align-items:center;gap:12px;padding:14px 24px;display:flex;position:sticky;top:0}.topbar h1{letter-spacing:-.01em;margin:0;font-size:17px;font-weight:620}.topbar .sub{color:var(--text-faint);font-size:12px}.page{flex:1;padding:20px 24px 48px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.card-head{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:13px 16px;display:flex}.card-head h2{letter-spacing:-.005em;margin:0;font-size:13px;font-weight:620}.card-head .hint{color:var(--text-faint);font-size:11.5px;font-weight:400}.card-body{padding:16px}.grid{gap:14px;display:grid}.grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}@media (width<=1200px){.grid-4{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=900px){.grid-3,.grid-2{grid-template-columns:1fr}.sidebar{display:none}}@media (width<=620px){.grid-4{grid-template-columns:1fr}}.tile{padding:14px 16px}.tile-label{text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);font-size:11px;font-weight:600}.tile-value{letter-spacing:-.02em;margin-top:5px;font-size:25px;font-weight:640;line-height:1.1}.tile-sub{color:var(--text-faint);margin-top:3px;font-size:11.5px}.tile-delta{align-items:center;gap:3px;margin-top:4px;font-size:11.5px;font-weight:600;display:flex}.badge-pill{white-space:nowrap;border-radius:999px;align-items:center;gap:4px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.badge-success{background:var(--success-soft);color:var(--success)}.badge-warning{background:var(--warning-soft);color:var(--warning)}.badge-orange{background:var(--orange-soft);color:var(--orange)}.badge-danger{background:var(--danger-soft);color:var(--danger)}.badge-muted{background:var(--surface-3);color:var(--text-muted)}.btn{border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--surface);color:var(--text);cursor:pointer;align-items:center;gap:6px;padding:7px 13px;font-size:13px;font-weight:500;transition:background .12s,border-color .12s;display:inline-flex}.btn:hover:not(:disabled){background:var(--surface-2);text-decoration:none}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn-primary:hover:not(:disabled){filter:brightness(1.08);background:var(--brand)}.btn-sm{padding:4px 9px;font-size:12px}.btn-ghost{background:0 0;border-color:#0000}.btn-ghost:hover:not(:disabled){background:var(--surface-2)}.btn-danger{color:var(--danger);border-color:var(--danger)}.btn-whatsapp{color:#06331a;background:#25d366;border-color:#25d366;font-weight:600}.btn-whatsapp:hover{color:#06331a;background:#1fbe5b;border-color:#1fbe5b}.input,.select{border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--surface);color:var(--text);padding:7px 10px;font-family:inherit;font-size:13px}.input:focus,.select:focus{outline:2px solid var(--accent);outline-offset:-1px}.label{text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);margin-bottom:5px;font-size:11px;font-weight:600;display:block}.segmented{background:var(--surface-3);border-radius:var(--radius-sm);padding:2px;display:inline-flex}.segmented button{color:var(--text-muted);cursor:pointer;background:0 0;border:0;border-radius:5px;padding:5px 11px;font-size:12.5px;font-weight:500}.segmented button.active{background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm)}.table-wrap{overflow-x:auto}table.data{border-collapse:collapse;width:100%;font-size:13px}table.data th{text-align:left;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);border-bottom:1px solid var(--border);white-space:nowrap;background:var(--surface-2);padding:9px 12px;font-size:10.5px;font-weight:650;position:sticky;top:0}table.data th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}table.data th.sortable:hover{color:var(--text)}table.data td{border-bottom:1px solid var(--border);vertical-align:middle;padding:10px 12px}table.data tbody tr:hover{background:var(--surface-2)}table.data tbody tr:last-child td{border-bottom:0}.num{text-align:right;font-variant-numeric:tabular-nums}.queue-row{border-left:3px solid #0000}.queue-row.sla-critical{border-left-color:var(--danger)}.queue-row.sla-breach{border-left-color:var(--orange)}.queue-row.sla-warning{border-left-color:var(--warning)}.queue-row.sla-within_grace{border-left-color:var(--border-strong)}.client-name{font-weight:570}.client-phone{color:var(--text-faint);font-variant-numeric:tabular-nums;font-size:11.5px}.msg-preview{color:var(--text-muted);text-overflow:ellipsis;white-space:nowrap;max-width:320px;font-size:12.5px;overflow:hidden}.heatmap{gap:2px;font-size:10px;display:grid}.heatmap-cell{aspect-ratio:1;cursor:default;border-radius:3px;justify-content:center;align-items:center;min-height:17px;transition:transform 80ms;display:flex}.heatmap-cell:hover{z-index:2;box-shadow:var(--shadow);transform:scale(1.22)}.heatmap-axis{color:var(--text-faint);align-items:center;font-size:10px;display:flex}.empty-state{text-align:center;color:var(--text-muted);padding:44px 20px}.empty-state svg{color:var(--text-faint);margin-bottom:10px}.empty-state h3{color:var(--text);margin:0 0 5px;font-size:15px;font-weight:600}.empty-state p{margin:0;font-size:13px}.spinner{border:2px solid var(--border-strong);border-top-color:var(--accent);border-radius:50%;width:15px;height:15px;animation:.7s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.skeleton{background:linear-gradient(90deg, var(--surface-2) 25%, var(--surface-3) 50%, var(--surface-2) 75%);border-radius:var(--radius-sm);background-size:200% 100%;animation:1.4s infinite shimmer}@keyframes shimmer{to{background-position:-200% 0}}.filter-bar{flex-wrap:wrap;align-items:flex-end;gap:10px;margin-bottom:16px;padding:12px 16px;display:flex}.filter-bar .spacer{flex:1}.chip{background:var(--brand-soft);color:var(--brand);border-radius:999px;align-items:center;gap:5px;padding:3px 9px;font-size:11.5px;font-weight:550;display:inline-flex}.chip button{color:inherit;cursor:pointer;opacity:.7;background:0 0;border:0;padding:0;display:flex}.chip button:hover{opacity:1}.modal-backdrop-custom{z-index:100;background:#0f172a8c;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.modal-panel{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow-lg);width:100%;max-width:620px;max-height:88vh;overflow-y:auto}.timeline-msg{border-bottom:1px solid var(--border);gap:10px;padding:9px 0;display:flex}.timeline-msg:last-child{border-bottom:0}.timeline-dot{border-radius:50%;flex:0 0 7px;width:7px;height:7px;margin-top:6px}.timeline-inbound .timeline-dot{background:var(--info)}.timeline-agent .timeline-dot{background:var(--success)}.timeline-automation .timeline-dot{background:var(--text-faint)}.text-muted-c{color:var(--text-muted)}.text-faint-c{color:var(--text-faint)}.text-danger-c{color:var(--danger)}.text-success-c{color:var(--success)}.mono{font-family:ui-monospace,SFMono-Regular,SF Mono,Menlo,monospace;font-size:12px}.recharts-cartesian-axis-tick text{fill:var(--text-faint);font-size:11px}.recharts-cartesian-grid line{stroke:var(--border)}.recharts-tooltip-wrapper{outline:none}.chart-tooltip{background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius-sm);box-shadow:var(--shadow-lg);padding:8px 11px;font-size:12px}.chart-tooltip .t-label{margin-bottom:4px;font-weight:600}.chart-tooltip .t-row{align-items:center;gap:6px;display:flex}.chart-tooltip .t-swatch{border-radius:2px;width:8px;height:8px}.auth-page{background:var(--bg);justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.auth-card{width:100%;max-width:400px;padding:30px}.p-0{padding:0}.mb-3{margin-bottom:14px}.spin{animation:.7s linear infinite spin}